We offer a complimentary Essential Companion / Personal Assistant ticket for customers with disabilities and/or access requirements who purchase an Accessible Viewing Platform ticket or an Accessible Standing ticket. Appropriate supporting documentation will be required.
Accessible tickets must be purchased in advance via the Events page.
Each accessible ticket includes one complimentary Essential Companion / Personal Assistant ticket, which will automatically be added to your order. A party of two (one access customer and one Essential Companion / Personal Assistant) should purchase one accessible ticket. Please do not purchase multiple accessible tickets unless multiple people in your party require them.
Essential Companion / Personal Assistant tickets must be booked in advance. We are unable to accommodate additional friends or family members on the viewing platform, as capacity is limited and we need to ensure facilities remain available for those who require them.
For customers using the Accessible Viewing Platform, the Essential Companion / Personal Assistant will also receive a Personal Assistant pass, which can be transferred between companions during the event if you are attending with a group of friends or family.
The Accessible Viewing Platform is intended for wheelchair and mobility scooter users, and customers who are unable to stand during the show for medical reasons.
A ticket for the Accessible Viewing Platform must be purchased in advance to use this area. The platform has limited capacity and includes access to accessible toilets.
Chairs can be provided for customers who require them.
Please note that the viewing platform is outdoors and uncovered, so please plan accordingly for the weather.
When purchasing an accessible ticket, you are confirming that you or a member of your party requires the relevant accessible facilities.
Following your purchase, you will receive a confirmation email from See Tickets containing a link to an access questionnaire. This questionnaire must be completed within 14 days of purchase and requires supporting documentation to validate your accessible ticket.
Failure to complete the questionnaire and provide the required documentation could result in your ticket being cancelled.
Where possible, we ask customers to provide a copy of their Access Card. If you do not hold an Access Card, alternative evidence may include:
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DLA or PIP award letter, or equivalent documentation
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Registered severely sight impaired card
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Nimbus Card
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Assistance dog card
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Supporting documentation from a medical professional
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If you require an Essential Companion / Personal Assistant ticket but do not need to use the seated viewing platform, you can purchase an Accessible Standing ticket.
This is a fully standing ticket within the general admission area. It includes a complimentary Essential Companion / Personal Assistant ticket but does not provide access to the Accessible Viewing Platform or any seated facilities.
The same booking and supporting documentation requirements apply. Your Essential Companion / Personal Assistant ticket will automatically be added to your order.
Accessible toilets will be available near the Accessible Viewing Platform.
Customers are not permitted to bring their own chairs or stools into the event for any reason. The access team cannot make exceptions to this policy, including in extenuating circumstances.
Please refer to the event terms and conditions for information about other prohibited items.
If you need to bring an assistance dog to the event, please let us know in advance by emailing access@futuresoundgroup.com.
Tileyard North is an outdoor venue with paved pathways. The venue and Accessible Viewing Platform are not covered.
Please come prepared for the weather, particularly if rain is forecast in the run-up to the event or on the day itself.
Unless you have purchased an Accessible Viewing Platform ticket in advance, the event is standing only.
If you have any questions about accessible tickets or need to discuss your access requirements, please contact us:
Email: access@futuresoundgroup.com
Telephone: 0113 244 3446